Terms&Conditions

Gupshup – Terms and Conditions

Last Updated: 4-9-2025

Welcome to Gupshup! These Terms and Conditions ("Terms") govern your access to and use of the Gupshup mobile application and services (collectively, the "Service"). By using Gupshup, you agree to these Terms and our Privacy Policy.

1. Overview

Gupshup is a platform where users can have confidential conversations with expert listeners and advisors on topics like love, relationships, breakups, loneliness, and emotional well-being. While we aim to provide support and a safe space, Gupshup is not a substitute for professional mental health or medical services.

2. Eligibility

To use Gupshup, you must:

  • Be at least 18 years old, or have legal parental/guardian consent.

  • Agree to use the app responsibly and respectfully.

3. Nature of the Advice

The advice provided on Gupshup is emotional and conversational support only. It is not medical, psychological, or legal advice. If you're experiencing a crisis, we strongly recommend reaching out to a licensed therapist, counselor, or emergency services.

4. Expert Conduct

Experts and listeners on Gupshup are trained to offer emotional support and guidance. However:

  • They are not licensed medical professionals (unless specifically stated).

  • We do not guarantee the accuracy or outcome of any advice.

  • Conversations may be monitored for quality and safety purposes.

5. User Responsibilities

As a user of Gupshup, you agree to:

  • Be honest and respectful in your interactions.

  • Not harass, abuse, or threaten experts or other users.

  • Not share inappropriate or offensive content.

  • Not impersonate another person or provide misleading information.

6. Privacy and Confidentiality

Your conversations on Gupshup are private and confidential. We value your trust and will never sell your personal data. However, we may be required to disclose certain information if legally obligated (e.g., risk of harm to self or others).

Please read our [Privacy Policy] for full details.

7. Payments and Charges

Gupshup may offer both free and paid sessions. By booking a paid session:

  • You agree to the pricing shown at the time of purchase.

  • Payments are handled securely through third-party services.

  • Refunds are subject to our refund policy.

8. Account Termination

We reserve the right to suspend or terminate your account at any time for behavior that violates these Terms, including harassment, abuse, or misuse of the platform.

9. Limitation of Liability

Gupshup is not liable for any emotional, mental, or physical outcomes resulting from conversations with our experts. You use the app at your own discretion and risk.

10. Updates to Terms

We may modify these Terms from time to time. We'll notify you of significant changes within the app or via email. Your continued use of Gupshup means you accept the updated Terms.

11. Contact Us

Questions or concerns? Reach out to us at:
📧 Email: aventematnitech@gmail.com
📍 Address:dungus , poonch, mandi , 185101, jammu and kashmir , India