Privacy Policy

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name or username

  • Email address

  • Phone number (if provided)


  • b. Usage Information

  • Chat history (for quality control and safety)

  • Session times and durations

  • Interactions with experts

c. Device Information


  • App usage statistics and crash reports

d. Payment Information

  • When you purchase paid sessions, payment is processed through secure third-party services (e.g., Razorpay, Stripe, etc.). We do not store card or bank details.

2. How We Use Your Information

We use the collected data to:

  • Provide and improve the Gupshup service

  • Connect you with suitable experts

  • Monitor conversations for safety and quality (anonymously when possible)

  • Send updates, confirmations, or support messages

  • Prevent fraud or abuse on the platform

  • Analyze usage trends to improve our app

3. Confidentiality of Conversations

Your chats with experts are private. We may use anonymized and encrypted versions of these conversations to:

  • Improve the quality of expert training

  • Monitor for harmful behavior (if reported)

  • Comply with legal obligations in case of threats to life, self-harm, or harm to others

We do not share your private messages with third parties for marketing or any unrelated purposes.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share limited information:

  • With expert advisors for the purpose of offering personalized support

  • With law enforcement or authorities if legally required

  • With service providers (e.g., hosting, analytics) bound by confidentiality agreements

5. Data Security

We use industry-standard security measures to protect your data, including:

  • Encryption (during transmission and storage)

  • Secure servers and firewalls

  • Limited access based on role and purpose

However, no online service is 100% secure, so we encourage users to avoid sharing sensitive or personally identifying information in open chat.

6. Your Rights

You have the right to:

  • Access or update your profile data

  • Delete your account and associated data

  • Request information about how your data is used

  • Withdraw consent at any time

To exercise your rights, contact us at aventematnitech@gmail.com

7. Children's Privacy

Gupshup is not intended for users under the age of 18 without parental consent. If we learn that we have collected data from a child without proper consent, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll notify users via the app or email. Continued use of Gupshup after updates means you agree to the new terms.

9. Contact Us

If you have any questions, feedback, or concerns about your privacy, feel free to reach out📧 Email: aventematnitech@gmail.com

📍 Address:dungus , poonch, mandi , 185101, jammu and kashmir , India